Customer Service Representative - State Farm Agent Team Member
Denver
Customer Service Representative - State Farm Agent Team Member
Full Time • Denver
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Are you skilled at building customer relationships, solving problems, and identifying opportunities to provide better protection?
Nate Crichton State Farm is seeking a customer-focused professional to service existing accounts while helping customers understand additional insurance options that may benefit them. This is a service-to-sales opportunity for someone who can handle customer needs professionally and naturally transition conversations into account reviews and product recommendations.
You will primarily work with current customers, answer service-related questions, update policies, and identify opportunities to help households bundle or multi-line their insurance coverage.
Why Join Our Agency?
Nate Crichton has been a State Farm agent since 2003 and has built an established agency centered on customer relationships, team stability, and long-term growth.
Our current team members have an average tenure of approximately 10 years. We are looking for someone who wants to become a trusted resource for customers and grow with the agency.
The position offers:
- An established book of current customers
- Opportunities to earn more through account growth and sales performance
- Hands-on support from an experienced agency owner
- A small, collaborative team environment
- Potential health benefit stipend
- Long-term opportunities to expand your insurance knowledge and responsibilities
What You Will Do
- Assist current customers with policy questions, billing concerns, coverage updates, and account changes
- Build trusted relationships through consistent and responsive service
- Conduct account reviews to identify coverage gaps and changing customer needs
- Help customers bundle auto, home, renters, life, and other available insurance products
- Identify appropriate cross-selling and multi-line opportunities
- Introduce customers to additional products that may improve their overall protection
- Transfer qualified opportunities to the appropriate sales team member when needed
- Follow up with customers regarding pending documents, policy changes, and coverage recommendations
- Document customer conversations and maintain accurate account information
- Support customer retention by resolving concerns and creating a positive experience
- Work toward individual and agency service and account-growth goals
What We Are Looking For
- Strong customer service and relationship-building skills
- Confidence speaking with customers by phone, email, and in person
- Ability to ask thoughtful questions and uncover customer needs
- Comfortable discussing additional products and services
- Strong attention to detail and follow-through
- Ability to manage multiple customer requests in a fast-paced environment
- Professional communication and problem-solving skills
- Dependable attendance and a team-focused attitude
- Willingness to learn insurance products, systems, and coverage guidelines
- Previous insurance, banking, account management, customer service, or inside sales experience is preferred
Insurance licensing requirements will be reviewed during the interview process.
Who Will Succeed in This Role?
You may be a strong fit if you enjoy helping customers but are also comfortable recognizing opportunities to deepen the relationship. The ideal candidate does not view cross-selling as simply making another sale. You understand that reviewing a customer’s full situation can help protect what matters most to them.
Location
This position is based in Denver, North Carolina. Candidates should live within approximately 20 miles of the agency.
Nearby communities include:
- Denver
- Iron Station
- Stanley
- Maiden
- Sherrills Ford
- Lincolnton
Build Relationships and Grow Accounts
Apply today if you are ready to provide excellent service, become a trusted point of contact for customers, and help existing households make informed insurance decisions.
We take pride in actively reviewing all applications within 24 hours!
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs.
Compensation: $40,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Denver, NC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none